Privacy Policy

We collect information in the following categories.

Information You Provide

• Name and company name
• Email address and phone number
• WhatsApp contact preference
• Messages you send through our contact forms or live chat
• Your website URL, if you choose to share it

Technical and Usage Information

• IP address and technical request information
• Browser and device information
• Language and approximate country or location
• Cookies and visitor identifiers
• Pages visited and session information
• Scroll depth and time spent on sections or pages

Chat and AI-Related Information

• Your interaction with the live chat widget
• Behavioral signals and inferred interests based on how you use the site
• Business information you share in conversation, and an AI-generated summary of it (a lead/business profile) we use to make our replies more relevant

We use the information above to:

• Respond to your enquiries and messages
• Discuss projects and services with you
• Qualify potential clients and understand what you are looking for
• Operate and personalize the live chat, including proactive assistance
• Improve the website and user experience
• Run website analytics
• Maintain security and prevent abuse
• Support our internal sales and business processes, and improve our services generally

We only collect information that is necessary for these purposes.

Our website uses an AI-assisted live chat to answer questions and help you evaluate our services. When you use the chat, part of your messages, the conversation context, information about your company, and context about your visit to the site may be sent to AI API providers to generate a response.

We currently rely on OpenRouter as our AI infrastructure provider, which routes requests to underlying AI model providers — including, where used, Anthropic and Google. Where a provider offers settings to limit data retention or the use of data for model training, we use them.

The chat may also draw on the behavioral analysis described below (“Profiling and Personalization”) to make its responses more relevant. It does not make legal, financial, or other decisions with legal effect about you.

As an AI automation agency, Unlim Code may also process data provided by clients in order to build or operate automation systems for them.

We commit to:

• Using client data only for the agreed project scope
• Protecting client information with appropriate security measures
• Not using client data for training public AI models without explicit permission

Clients remain responsible for ensuring they have the right to provide any data used in automation workflows.

We use cookies and similar technologies for the following purposes:

• Necessary — required for the website and live chat to function.
• Analytics — Google Analytics (GA4) and Yandex Metrika, including Webvisor session-interaction analytics, help us understand how the site is used.
• Personalization / Functional — support personalization of the chat experience.

These providers may receive technical identifiers and information about your IP address, device, browser, and interaction with our pages, in accordance with their own privacy policies. You can manage your cookie preferences at any time using the cookie settings on this website.

We may analyze how visitors interact with our website — for example, which pages and sections they view, how long they spend on them, scroll depth, and interaction with the chat widget — to estimate a visitor's likely interest in our services and to adapt how the AI assistant responds.

This analysis does not produce legal or financial decisions about you and is used only to make our website and chat more relevant and helpful.

Enquiries submitted through our contact forms or live chat may be forwarded via the Telegram Bot API to our internal team so we can respond promptly. This may include your contact details, the content of your message, relevant conversation context, and related technical/context information.

Some of the service providers described in this policy — including AI, analytics, and messaging infrastructure — may process data outside the Republic of Moldova. Where this happens, we work with providers that apply appropriate safeguards for the transfer.

We generally keep personal data for up to 5 years, unless a longer period is required by law, by a contractual obligation, or to establish, exercise, or defend legal claims.

Where there is no other lawful basis to keep it, we will delete your data earlier upon a legitimate request.

We implement reasonable security measures designed to protect your information from:

• Unauthorized access
• Misuse
• Disclosure
• Alteration

However, no online transmission or storage system can be guaranteed to be completely secure.

Depending on applicable law, you have the right to:

• Be informed about how your data is processed
• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw your consent at any time, where processing is based on consent
• Lodge a complaint with the competent data protection authority

To exercise any of these rights, contact us at info@unlimcode.com.

For questions regarding this Policy, please contact: info@unlimcode.com